SMS consent (10DLC reference)

FrontDesk collects express written consent for transactional appointment SMS through two paths: business operators (Shop Settings in the authenticated portal) and customers (public online booking). Below is the exact disclosure language shown in the live product, with reference screenshots for carrier and registry review.

1. Business operators (Shop Settings)

After sign-up, operators open Shop Settings in the FrontDesk portal. They verify a mobile number under Profile, then enable SMS using a separate, unchecked-by-default checkbox. The label text is:

Yes, text me when appointments are booked or cancelled. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. By checking this box, I agree to the Terms and Privacy Policy (linked next to the checkbox in the live UI).
Screenshot: FrontDesk portal Shop Settings — Notifications section with SMS consent checkbox, Terms and Privacy Policy links, and note about verified Profile phone number.
Figure 1 — Shop Settings → Notifications in the FrontDesk portal (SMS consent checkbox and Terms / Privacy Policy links).

2. Customers (public booking)

On each shop’s public booking page, the customer enters their phone number and may opt in using a separate, unchecked-by-default checkbox with this label:

Yes, send me text messages about my appointment (confirmations, cancellations, reminders). Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. By checking this box, I agree to the Terms and Privacy Policy.
Screenshot: Public booking form — phone field and SMS consent checkbox with Terms and Privacy Policy links.
Figure 2 — Public booking flow, “Your details” step (phone number and SMS consent checkbox).

3. Policies